Privacy Policy

Last Updated: 09/28/25

Introduction

Family Love Letter (“we,” “our,” “us”) operates familyloveletter.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

1. Information We Collect

– Personal Information: such as your name, billing/shipping address, email, phone number, and payment details when you place an order.

– Non-Personal Information: such as browser type, device information, and cookies for analytics and site functionality.

2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders
Communicate with you about your purchases or inquiries
Improve our website and customer experience
Send marketing emails (with your consent)
Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal information. We may share data with

– Service providers (such as payment processors, shipping carriers, and analytics tools)

– Legal authorities when required by law or to protect our rights.

4. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience, remember preferences, and analyze traffic. You may disable cookies in your browser, but some features may not work properly.

5. Your Privacy Rights (California Residents)

If you are a California resident, you have the right to

Request access to the personal information we collect about you
Request deletion of your personal data
opt out of the sale or sharing of your personal information (we do not sell data)
Request correction of inaccurate data.

To exercise these rights, contact us at: dpagano@familyloveletter.com / Contact Us

6. Data Security

We use reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure.

7. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy, contact us at: dpagano@familyloveletter.com

3625 E Thousand Oaks Blvd., #138
Westlake Village, CA 91362